FAQ and Policies
About JT Industrial Designs
JT stands for Justin and Tori Brooks - we began this adventure creating simple and functional designs in our small garage in 2018. Along side us, we always had Mom as we cleaned countless pieces of metal pipes, packing our first small orders, and developing new items for the shop. Fast forward years later, we are a small team of friends and family. Each person plays a crucial role in order processing from cutting wood to size to packing with a handwritten note. Read more about the team on our About Us page.
We are a family owned and operated small business. We do not have sponsors, partnerships, mass production equipment, or employees around the world. When you email or purchase from our site, you are interacting with us - no robots and no strangers. Everything is made by hand by us personally in our own workshop. We are located in a small town named Hawkins in East Texas, USA. We also recently added an additional shop in Sherman, Texas where you can meet some of the team and arrange for order pick-up if available!
Order Policies and Returns
We would love to build a custom order for your space. Send us a message and we can customize to fit your space. Prices will vary based on specifications. Sale prices may not apply to custom order quotes.
There are many factors that go into the color that a board will turn out including grain pattern, species, age - these variations will affect how stain looks therefore we can not guarantee a perfect match to an existing item. If you have a stain number already chosen, we can create an order with that specific information. We do not offer white paint/white stain/whitewashing as a finish due to the many variations and interpretations available.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We want you to be fully satisfied with your purchase, if there are any issues please contact us within 3 days of delivery and ship the original item back within 14 days of delivery. We accept returns with a 25% restocking fee due to the many variations offered. You will be responsible for return shipping costs and any damages therefore we recommend insuring your return for the cost of the item.
Lumber and Metal Materials Information
The pipe and fittings we use are standard 1/2” black iron pipe, the outside diameter is 7/8”. During the manufacturing of the pipes, they are coated with black grease. We clean all metal components by hand to remove residue. After cleaning, the pipes are more of a dark gray/gunmetal color than actual black. The metal pipes will also have variations in color and markings. Use care when assembling with pipes as the threads are sharp. If you would like painted metal, send us a message before checkout.
The lumber we use is solid pine, sourced from an FSC certified supplier. Being a natural product, there may be slight imperfections such as warping, superficial cracks, and knots. We personally select our lumber to ensure excellent quality and character. We try to select wood that has knots or other distinctive markings or natural imperfections that add to the overall beauty and individuality of the piece. Each piece will have variations from what is pictured. The lumber is chosen by us personally for character as well as quality. Being handmade, there are slight variations in measurements, sizing, stain color results, among others.
For care and cleaning, we recommend a polish such as Orange-Glo and a dry soft cloth. Do not place wet items directly on the wood - use of a coaster for cups or clothes hangers for wet items is recommended to prevent damages. Avoid exposure of any moisture to wood and metal components.
Shipping and Damaged Items:
We recommend double checking the shipping address on your order before and after checking out and contact us if it’s incorrect, we will make a note of the address change. Once we ship an order it is difficult to reroute it without additional fees from the shipping provider.
Please note that free shipping is only eligible to orders shipping within the CONTIGUOUS United States. Orders shipping to Alaska, Hawaii, and any other territories or military bases will require additional shipping charges to be paid before shipping. It is the BUYER'S responsibility to contact the seller for an additional shipping invoice. A 25% cancellation fee will be applied if order is placed before contacting us for a shipping invoice.
If your order arrives damaged, first please contact us as soon as possible and send us photos of the item(s) and box. We will replace any damaged or lost parts of your order per situation. This includes anything we ship with orders such as installation hardware. We ask that you provide photos of the packaging and damaged items.
We are happy to send updates if you'd like to receive updates on your order! Please let us know if you would like to see ongoing progress, as it can be difficult to send photos to every customer of every order. Our processing timelines can vary per item as well as current order standing. We will email you if there are delays or challenges that arise. As always, we appreciate your patience and support with our small business!